Appointments

We offer a mixture of telephone, online and face to face appointments. Urgent cases are seen on the day.

Appointments can be made by telephoning the surgery on 0113 2720900, calling in at the surgery or booking through our on-line services system or NHS Contact Us Online.

If you are booking a telephone consultation appointment, please confirm the number you wish the Doctor to call you on in the Reason box.

If you require a routine pre-bookable evening or weekend appointment, or if you have an acute issue which needs an appointment on the same day, please contact South East Leeds GP Group Enhanced Access Service. See GP Extended Hours (Evening and Weekend Appointments)

You can also call NHS 111 or use NHS 111 online - Get help for your symptoms - NHS 111 or visit Shakepeare Walk-in Centre, Burmatofts Health Centre, Cromwell Mount, Leeds, West Yorkshire, LS9 7TA. The Shakespeare Medical Centre can provide health advice and treatments for a range of conditions. It also provides traditional GP services for registered patients, and people not registered with the GP practice. You do not need an appointment. Tel: 0113 295 1132 Monday to Sunday 8am - 8pm. (Open 365 days a year) including all bank holidays.

All appointments with the Nursing Team are pre-bookable up to 3 months in advance.

Only book a blood test appointment if you have been asked to do so. Blood tests that have not been authorised by the Doctor will not be done.

We offer telephone consultations with the doctors and nurses. Appointments may be booked on-line or by ringing the surgery on 0113 2720900

Patients under the age of 16 are expected to attend with a parent or responsible adult. Our policy is to encourage children to discuss their problem and treatment with a parent or guardian but we appreciate this might not always be possible, for example in sensitive areas such as contraception. We respect the confidentiality of minors in the same way as adults – we are here to listen not to tell.

In a number of cases it might be worth considering an appointment with our Clinical Pharmacist or practice nurse rather than a doctor. They are qualified to deal with many conditions and your problem may be dealt with more quickly.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you need to see a specialist for further treatment, you will be referred through the Referral and Booking Services to the most appropriate clinic. Following referral the Referral and Booking Team on 0113 5181823 will be able to help with any questions you may have with regards to your referral.

As well as hospitals, we may also be able to refer you to community-based clinics nearer to home.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please inform Reception if you wish to have this service or complete the consent form.

Remember to update your contact details with us when you change address, telephone numbers or email address.